Privacy Policy

Welcome to COCO ("we," "us," "our," or "the App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our product recall and safety monitoring application.

By downloading, installing, or using COCO, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

2.1. Information You Provide to Us

• Account Information: Email address, password, phone number, and other registration details
• Product Information: Product names, model numbers, serial numbers, purchase dates, retailer information
• Uploaded Content: Receipts, documents, photographs, or other files you submit
• Communications: Messages, feedback, or inquiries you send to us

2.2. Information Collected Automatically

• Device Information: Device ID, device type, operating system version, push notification tokens
• Technical Data: IP address, browser type, crash logs, performance metrics
• Usage Data: In-app actions, search queries, feature usage, interaction patterns, time spent on features, tap/scroll behavior, and recall engagement metrics
• Location Data: Only if you explicitly opt in to location-based services

We use the information we collect to:

• Provide Services: Deliver personalized recall notifications and match your products to relevant recall lists
• Improve the App: Enhance accuracy, user experience, and develop new features
• Security & Fraud Prevention: Verify account authenticity, detect misuse, and protect against fraud
• Analytics: Conduct internal analytics and research to improve our services
• Communications: Send you important updates, alerts, and respond to your inquiries
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4.1. We Do NOT Sell Personal Information

COCO does not sell your personal information unless you have provided explicit, informed consent.

4.2. Anonymized & Aggregated Data

With your consent through an in-app opt-in process, we may collect and share anonymized, aggregated behavioral data with third-party companies. This data:

• Contains no names, emails, addresses, or product serial numbers tied to your identity
• Consists only of patterns, statistics, and behavioral trends
• Cannot be traced back to you as an individual

You always have the right to decline or revoke consent for this data sharing.

4.3. Service Providers

We may share information with trusted third-party service providers who assist us in operating the App, such as:

• Cloud hosting providers
• Analytics services
• Customer support platforms
• Security and fraud prevention services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.4. Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud or security threats

4.5. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

COCO is not intended for users under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

If any user is discovered to be under the age of majority, we will NOT collect or sell any behavioral data from that account, even with attempted consent.

If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

We implement commercially reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secured servers and access-controlled databases
• Industry-standard security protocols
• Regular security assessments

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal data only as long as necessary to:

• Provide our services to you
• Maintain account security
• Comply with legal obligations
• Support legitimate business operations
• Produce anonymized analytics

When you delete your account, we will delete or anonymize your personal identifiers. Some aggregated or anonymized data may be retained indefinitely for analytical purposes, and certain records may be retained as required by law.

Subject to applicable privacy laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Withdraw Consent: Withdraw consent for data processing at any time
• Opt Out: Opt out of behavioral data sharing
• Data Portability: Request a copy of your stored data in a portable format
• Restrict Processing: Restrict or object to certain processing activities

How to Exercise Your Rights

You can exercise these rights through:

• In-app privacy settings
• Contacting our support team
• Visiting our Contact page

We may use cookies, pixels, and similar tracking technologies to:

• Remember your preferences
• Analyze App usage
• Improve performance
• Provide personalized content

You can manage cookie preferences through your device or browser settings.

COCO may contain links to or integrate with third-party services, including:

• Government recall databases
• Manufacturer websites
• Retailer portals
• Social media platforms

These third parties have their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you access through COCO.

Your information may be processed or stored on servers located outside your province, state, or country. We ensure that any such transfers comply with applicable cross-border data protection regulations and implement appropriate safeguards.

COCO sends push notifications to alert you about product recalls. You can manage notification preferences through:

• In-app settings
• Your device's notification settings

Note: Disabling notifications may result in missed recall alerts.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the App, email, or both

Your continued use of COCO after any changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15.1. Canadian Users (PIPEDA)

Canadian users have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access, correct, and withdraw consent for the collection of personal information.

15.2. California Users (CCPA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information.

15.3. European Users (GDPR)

If you are in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including rights related to data portability, erasure, and lodging complaints with supervisory authorities.